Frequently Asked Questions
Everything you need to know about your Ivy City Co purchase.
How do I determine my correct size?
We provide a specific size chart for every dress on its product page. Since we offer a variety of silhouettes, we recommend measuring your bust and waist and comparing them to the individual garment measurements for the best fit.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to most countries worldwide! Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your order.
How should I care for my Ivy City Co dresses?
To preserve the delicate fabrics and intricate details, we generally recommend hand washing in cold water and laying flat to dry, or professional dry cleaning. Always check the care label inside your garment for specific instructions.
Can I change or cancel my order after it has been placed?
Our team works quickly to fulfill orders, so we have a very limited window for changes. Please contact our customer support team immediately, and we will do our best to assist you before the order is processed.
When will out-of-stock items be restocked?
While some of our collections are limited edition, we frequently restock our most popular styles. You can sign up for 'Back in Stock' notifications on the specific product page to be alerted the moment your size is available again.