Returns & Exchanges
At Ivy City Co, we want you to love your purchase, but we understand that sometimes a fit isn't quite right. We offer returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery.
Start Your Return
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Choose Your Option
Select whether you would like to exchange for a different size, receive store credit for future use, or get a refund to your original payment method.
Print and Pack
Download and print your prepaid shipping label, then securely package your items in their original packaging or a sturdy mailer.
Drop Off and Track
Drop off your package at the designated carrier location and keep your tracking number; once received, we will process your request within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing